Aquilaeon

Privacy Policy

Last updated 12 July 2026

1. About this policy

Aquilaeon is a software and AI product studio based in Victoria, Australia. This policy explains how we handle personal information that comes to us through this website.

We follow the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Personal information means information or an opinion about an identified person, or a person who can reasonably be identified from it.

We have written this policy for the website. If you become a client, the agreement we sign with you may set out extra terms about the data we handle on your behalf.

2. What we collect

We collect very little. There is no account to create on this site and nothing to buy.

The only personal information we ask for is what you choose to type into the contact form:

Whatever else you put in that message comes to us as well, so please only include what you are comfortable sending. See section 3 below.

Our hosting provider also records basic technical information when a page loads, in the ordinary way that web servers do. That includes the IP address the request came from, the date and time, the page requested, the browser and device type, and referral information. We use it to keep the site running and secure. We do not use it to try to work out who you are.

3. Sensitive information and information about other people

Please do not send us sensitive information through the contact form. Sensitive information includes health information and details about a person's race, political opinions, religion, sexual orientation or criminal record.

Also avoid sending personal information about other people. If you need to discuss something confidential, say so at a high level and we will arrange a confidentiality agreement before you share the detail.

4. Why we collect it

We collect contact form information for one purpose: to read your enquiry and reply to it. If that leads to a conversation about a project, we use the same information to keep discussing the work with you and to send you a proposal.

Server logs are collected so we can keep the site available, diagnose faults and protect it from attack and misuse.

You do not have to give us your name or your real email address. If you do not, we cannot reply to you.

5. How we use and store it

Your enquiry is delivered to our inbox and stays there. Some enquiries also end up in our project records if the work goes ahead.

We do not sell personal information. We do not rent it or trade it. We do not add you to a marketing list because you sent an enquiry, and we do not send unsolicited marketing to people who have simply used the contact form.

We only use your information for the purpose you gave it to us for, for a related purpose you would reasonably expect, or where the law requires or permits it.

6. Who we disclose it to

We share personal information with the service providers who make the site and our email work. That covers:

These providers act on our instructions and are only given what they need. We may also disclose personal information where a law, a court or a regulator requires it.

7. Overseas disclosure

Some of the providers described above store or process data on servers outside Australia, most commonly in the United States and in other countries where the major hosting and email platforms operate. If you send us a message through this site, your information may be handled overseas by those providers.

We take reasonable steps to use providers that have proper security and privacy practices before we hand anything to them. Even so, overseas recipients are subject to the laws of the country they operate in, and those laws may differ from Australian privacy law.

8. Cookies and analytics

This site sets no advertising cookies and no tracking cookies. We do not build a profile of you, we do not follow you across other websites, and we do not run third party ad or social media tracking scripts on this site.

Your browser and our host exchange the standard technical information described in section 2 whenever a page loads. That is all.

9. Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. The site is served over an encrypted connection, access to our inbox and records is limited to the people who need it, and those accounts are protected by strong authentication.

No system connected to the internet is completely secure, and email is not a secure channel by nature. We cannot guarantee the security of information while it travels to us, so keep that in mind before you send anything sensitive.

10. How long we keep it

We keep enquiries only for as long as we have a reason to. An enquiry that does not turn into work is kept while we may still need to follow up, then deleted. Where an enquiry leads to a project, the records are kept for as long as we need them for that project and for the period we are required to keep business records under Australian law, then destroyed or de-identified.

Server logs are kept by our host for a short period and then cycled out.

11. Access and correction

You can ask us what personal information we hold about you, ask for a copy of it, and ask us to correct it if it is wrong, out of date or incomplete. You can also ask us to delete it.

Ask through the contact form. We will need enough detail to find your information and to be satisfied you are the person the request is about. We respond to requests within a reasonable time and we do not charge for making one.

In rare cases the law allows us to refuse access or correction. If that happens we will tell you why in writing and explain how to complain about it.

12. Complaints

If you think we have mishandled your personal information or breached the Australian Privacy Principles, tell us through the contact form. Set out what happened and what you would like us to do. We will look into it, respond in writing, and aim to do so within 30 days.

If you are not satisfied with our response, you can take the complaint to the Office of the Australian Information Commissioner. Details are at oaic.gov.au.

13. Changes to this policy

We update this policy when our practices change or when the law does. The current version always sits on this page, and the date at the top tells you when we last changed it.

14. Contact

Questions about privacy, or about this policy, go through the contact form on our home page.